Refund Policy

Transparent and straightforward refund guidelines for your assurance

Overview

At CentralFoyerPlaza, we recognize that plans may change, and we provide equitable and clear refund practices. This document details the terms under which refunds are granted for our yacht charter services.

It is important to review this document thoroughly before making a reservation. By reserving a charter with CentralFoyerPlaza, you are signifying your consent to this refund policy.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus administrative charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Requirements: Must be requested through written communication via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 will be subtracted from the refund amount

Stipulations: Cancellation must be justified; subject to operational costs

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not provided

Exception: Extreme situations will be considered on a case-by-case basis

Option: At the discretion of management, a credit for future charters may be granted.

Documentation: Required for emergency circumstance claims

Weather-Related Cancellations

Weather Guarantee

Your safety is our utmost concern. Should weather conditions be unsafe as assessed by our certified captain, we offer several alternatives:

  • Complete Refund: Provided when rescheduling isn’t a viable alternative
  • Reschedule: Transfer your charter to a subsequent available slot with no extra fee
  • Charter Credit: Issued with a 12-month validity from the original charter date

Assessment of Weather Conditions

The evaluation of weather includes:

  • Evaluation of wind speeds and directional trends
  • Height and conditions of sea waves
  • Visibility forecasts and expected precipitation
  • Alerts and warnings issued by the Coast Guard
  • A safety review by our professional captain

Timeline for Decision: We will announce cancellations due to weather no later than 4 hours prior to the set departure time.

Medical Emergency Refunds

Emergency Conditions

We recognize that unexpected medical emergencies may occur. Under these circumstances, you might be eligible for special considerations:

  • Unexpected illness or injury that necessitates hospital care
  • Loss of an immediate family member
  • Urgent military deployments or recalls
  • Legal obligations such as jury duty or court subpoenas
  • Travel disruptions due to natural disasters

Required Evidence

For emergency refund assessments, we'll need:

  • A doctor’s note or hospital records
  • A certificate of death when applicable
  • Verified military orders
  • Court orders, including jury summonses
  • Emergency declarations or travel advisories

Procedure: We will process emergency-based refunds within 3-5 business days following the provision of necessary documents.

Operational Cancellations

Vehicle Malfunctions

If the vessel assigned to you suffers from technical malfunctions we cannot resolve:

  • Substitute Vessel: We will endeavor to offer a similar alternative
  • Full Refund: Applicable when there's no suitable replacement
  • Reduced Refund: If the replacement yacht differs in cost
  • Compensation: Potentially available to compensate for the inconvenience

Unavailable Crew

Should our certified crew be unexpectedly unable to perform:

  • We will try to arrange an alternative crew
  • Full refund is possible if the trip can't go ahead
  • Option to reschedule at no additional charge

Refund Processing Details

Method of Reimbursement

Returned funds are issued to the initial payment method used to book:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Administrative Charges

Credit Card Expenses

€50 charge for cancellations with more than 72-hour notice

Bank Transfer Costs

€25 charge for all bank transfer refunds

International Transaction Fees

Additional costs may be imposed for international transactions

Charter Credit Policies

Issuance of Credits

In certain scenarios, we might issue credit in lieu of a refund:

  • Last-minute cancellations
  • Weather-related booking changes
  • Voluntary rescheduling by clients
  • Operational issues

Conditions of Credits

  • Valid For: One year from the granting date
  • Transfer Policy: Credits are not transferrable
  • Value: Equivalent to the full cost of the charter, no administrative fees deducted
  • Application: Credits may be applied towards any available charters
  • Non-Extension: There will be no extensions past the 12-month period

Partial Reimbursements for Service Disruption

Interruptions During Service

Should your charter experience interruptions or get curtailed due to our oversight:

  • A refund calculated based on non-utilized service time
  • Credit equivalent to a future charter of the same value
  • Complimentary services or bonuses

Guest-Related Disruptions

If a charter concludes prematurely due to guest-related issues or safety infractions:

  • No refund for the time left unused
  • Full cost remains expected
  • Additional fees may be assessed

Resolving Disputes

If you take issue with a refund determination, options include:

  • A review request directed at our management
  • Provision of supplementary proofs or statements
  • Considering resolution options through consumer rights organizations
  • Legal action in accordance with relevant laws

Procedure for Refund Requests

Initial Contact

For a refund claim, please contact us via:

Submission of Required Information

Your request must include:

  • Confirmation code of your booking
  • Details of the charter, including date and time
  • Justification for canceling
  • Any relevant backing documents
  • The method by which you prefer your refund

Examination and Implementation

Our team will acknowledge your application within a day's time, assess it according to this policy, make a decision within a 48-hour window, and execute approved refunds within the periods specified.

Vital Points

  • All demands for refunds are to be presented in writing
  • Refunds will be issued in €, regardless of the currency used for payment
  • Purchasing travel insurance is highly advised
  • This policy is subject to amendments, with a notice period of 30 days
  • All refunds are subject to corresponding taxes and legal provisions

Reach Us For More Information

If you have inquiries regarding refunds or wish to make a refund request:

Refund Department
CentralFoyerPlaza Marine Services Ltd.
Marina Bay
Valletta VLT 1173
Malta

Telephone: +356 2122 5000
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 22, 2028

This refund policy aims to be equitable and transparent. We suggest you examine these conditions rigorously prior to reserving and invite you to raise any queries you might have.